At ING we are looking for an Expert Member in Cards operational business
Your role and work environment:
We are looking for a talented and enthusiastic Operations Expert member to join our Operations Ready to Pay Team of Core Banking & Clients Tribe.
The responsibility of this team is the control of the operational processes related to Cards, ATM and Cashback services and give support to Business Tribes to improve these processes.
We are working under Agile methodology and our mission is "Challenging and innovating our processes, anticipating solutions, in order to always offer the best experience to our customers."
Your key responsibilities:
Positively contribute to control processes related to Cards, taking care of the daily rejections and customer incidents resolution.
Co-create an excellent work environment together with the rest of the team.
Ensure the customer incidents resolutions are solved within the Service Level Agreement we have for the different types of customer incidents to avoid impact in our customers.
What are we looking for?
Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don't hesitate to apply!
Responsible and decisive person.
Eager to learn in a dynamic environment.
Good team player.
Passionate about doing things well.
What do we offer?
The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.
Be flexible my friend.
Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.
Restaurant card.
So that thinking about what to have for lunch doesn't take up your time or your cravings.
Health insurance.
For you and all your family (spouse/partner and children).
Life insurance.
We help you protect what matters most to you.
Flexible remuneration.
In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…
Free company shuttle.
It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.
Banking benefits.
Special loans with more beneficial conditions.
Special mortgage conditions after 6 months working at the bank.
And you can benefit from our pension plan after 1 month with us!
More vitality and more belonging
360º care of the employee (physical, mental, social connection & purpose).
Physiotherapy service on site.
Runners club with your own trainer.
Clinics with professional, world-class athletes.
Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.
Get to know Us
We are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.
A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies.
And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.
We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.
Making things happen, helping others be successful, always being one step ahead—that's our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!
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