On our path to becoming the world's favorite way to shop, we're assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries.
We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love.
We're in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.
We are supporting Klarna's hyper-growth by enabling our organization and operations to move with the highest speed and quality.
We are Klarna's operational experts, driving efficiency and customer experience across our organization (e.g., Service, Payments, Disputes, Merchant Support, Underwriting/Onboarding).
Under our 8 Leadership Principles, the Lead, Customer Operations will be responsible for ensuring performance in line with the strategy and delivering lean, excellent services with high quality and efficiency.
As a leader, you will be developing and inspiring a team of specialists, empathizing with the problems that our users face every day, and implementing solutions that strengthen the trust of the brand.
What you'll doManage your market and meet or exceed key performance indicators.Recruit, manage and inspire a team of specialists and be passionate about their career development.Ensure continuous development of the team, share best practices, and organize trainings/workshops.Serve as a member of the leadership team, identify issues, contribute ideas/solutions, and support the team in all actions.Drive and support global initiatives to improve Klarna's overall Operational Excellence and Customer Service.Work closely with internal and external stakeholders to address business needs. What you'll needBachelor's degree in Business Administration/similar field or equivalent experience.Minimum 4 years of work experience in a fast-paced Customer Service/Operations environment, preferably within the Banking/FinTech industry.Minimum 2 years of experience in building, mentoring, and inspiring a high performing professional team.Excellent verbal and written communication skills in English.Service and customer obsession mindset.Strong project/program management skills.Ability to thrive in a fast-paced and evolving environment.Data-driven mindset, strong analytical and problem-solving ability.Strong stakeholder management skills and ability to perform under pressure. What we offerDiversity & Community: With our diversity of skills, perspectives, and backgrounds, we can create, innovate, and disrupt like no other.
Diversity is part of who we are and essential to our success.
Ownership & Impact: Here, every voice matters.
We're organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
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