ID: 8301Location: Barcelona, B, ES; Sheffield, GB; Torino, IT; Suresnes, FRAbout Us: #WeAreUR and we continuously redefine automation. At Universal Robots, part of Teradyne Inc., we have a simple mission: Automation for Anyone. Anywhere. Our vision is to create a world where people work with robots, not like robots. With 75,000+ cobots already installed worldwide, we're making a difference. Working towards our vision gives us endless opportunities to learn, grow, innovate, and solve problems together as we bring our technology to companies of all sizes around the world. Universal Robots is a great place to work with an exciting company culture, passionate employees, and a supportive management team, all poised for continued growth.Responsibilities:Onsite support of our customers in the diagnosis, repair, and maintenance of UR robots in relation to Service plans and on demand.Provide remote technical support through multiple communication mediums with a focus on remediating customer inquiries.Prepare technical documentation (Salesforce Case Management and applicable warranty and/or field service documents).Manage cases through the service recovery process to conclusion.Exhibit a proactive, active, and curious approach to tasks, providing holistic, business-oriented, and long-term solutions.Identify creative and innovative solutions to tasks, field trends, and system inefficiencies.Deliver optimal satisfactory solutions for internal and external customers based on professionalism and specialist knowledge.Participate well in internal and external relations and act as an ambassador for Universal Robots.Achieve Technical Support KPIs for case resolution and customer satisfaction.Work independently, as well as with a team.We are driven by honesty and act with integrity - #WhoAreURRequirements:Associate degree or higher in a technical field or engineering.Minimum of 2 to 4 years of experience in robotics or the industrial automation industry.Strong mechanical and electrical background.Previous field troubleshooting and repair experience is preferred.Functional knowledge in high-level programming languages such as C++/Java/Python is a plus.We are looking for a colleague who enjoys customer-facing interactions, whether in person, over the phone, or through email. The ideal candidate will systematically analyze problems within defined procedures and best practices, ensuring appropriate resolution. They should have a strong aptitude for attention to detail, be highly hands-on, and maintain excellent organizational skills. The ability to manage multiple service cases and tasks simultaneously while effectively prioritizing them is crucial.#J-18808-Ljbffr