Service Delivery Manager - Health Economics and Market Access - F/M/X
Barcelona, Tunis
Who are we? Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses.
With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries.
Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences, and Engineering.
We're focused on building and nurturing a top talent community where all our team members can achieve their full potential.
Amaris is your steppingstone to cross rivers of change, meet challenges, and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience.
We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible.
Here's what our recruitment process looks like:
Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you!
The objective?
Learn about you, understand your motivations, and make sure we have the right job for you!Interviews: During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role.
We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you.Case study: Depending on the position, we may ask you to take a test.
This could be a role play, a technical assessment, a problem-solving scenario.We look forward to meeting you!
Job description We are looking for an experienced and dynamic Service Delivery Manager to join our internal team and manage external projects and services.
The ideal candidate will have a solid background in IT project management and a proven track record of delivering high-quality services to clients, and will be fluent in French and English.
As a Service Delivery Manager at Amaris, you will be responsible for overseeing the delivery of services to our clients, ensuring that projects are completed on time, within scope, and to the highest standards.
You will design and implement effective delivery strategies, manage project governance, and ensure continuous improvement of all processes.
Your responsibilities: Project/Service Management: Design and implement a delivery strategy aligned with client expectations to meet their challenges and objectives while adhering to ongoing processes.Organize this strategy into a daily framework, ensuring a continuous improvement approach.Gather and understand client feedback to develop appropriate action plans to be communicated to:The project teamThe delivery centerManage and organize tasks for each project/service, ensuring timely execution.
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