Job DescriptionYou will ensure the successful maintenance of application Production systems.
Working with a team of Technical Analysts, Database Administrators, and IT team members, you will manage solutions to client queries and be part of a team that builds, implements, and supports new client systems as designed by the Business Support and Business Analyst teams.
Provide support guidance to Junior Technical Analysts for daily tasks.
You will work with clients carrying out technical elements; technical implementation, enhancement, Automation, Resiliency, Issues, and changes for Experian Live solutions.
You will be reporting to the DA Support Team Lead.
The work time schedule is Latam time.Management & AdminEnsure their own goals are met.Provide technical guidance to junior analysts.TechnicalEnsure processes are in place and are followed.Understand end-to-end infrastructure and application ecosystem to help build tools that can aid daily operations work.Active involvement in production issues towards quick resolution.Active involvement in system build and deployment.Partake in the design of automated solutions with the application support space.Responsible for the identification and implementation of technical service improvements.Knowledge in at least 1 Product (preferably PCC).Customer ManagementCustomer support and Incident management, while working to tight contractual Service Level Agreements.
Dealing with both clients directly and other Experian business teams.Provide technical support for applications hosted both in the Experian Managed Service environments and those implemented at the client.Investigation into production issues.
Work with Sr. Technical Analyst/Lead Technical Analysts to recreate problems and utilize trace files & error diagnostics utilities implementing corrective/follow-up actions.
Updating the Incident database to reflect the current position.Provide technical analysis to customers and business teams regarding support incidents.Provide out-of-hours support (24x7) as part of the on-call team and be prepared to work in shift patterns.Knowledge SharingMentor less experienced members of the team to ensure constant knowledge growth of the team.Keep self-informed about new advances in own technology areas and able to propose the implementation of state-of-art technology.Benefits:Private health care.Great compensation package and bonus plan.Core benefits including Experian shares discount and wellness program.Flexible work environment, hybrid model of teleworking.Flexible time off including volunteer time off, personal leaves, and paid holidays.#J-18808-Ljbffr