Rated Customer Success Associate - French and English Speaker Full-time
Work smart, have fun and make an impact! Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis?
Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people.
Feel valued for your contribution.
Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
We are currently looking for a Rated Customer Success Associate to help develop EcoVadis' rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience.
Duties include: Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions.Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue.Engage with customers via phone, email and video calls.Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process.Encourage customers to use all features available to them.Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers.Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts.Develop trusted advisor relationships with key account stakeholders, and executives.Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests.Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.Prepare reports on accounts/market status.Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.As we continue to grow, you may be asked to contribute towards other tasks.
Minimum Requirements: 2+ years in an onboarding or account management, ideally in a B2B environment.Passionate about excellent customer service.Attention to detail and a clear communicator.Passion for sustainability.Fluent English plus one more other language such as French.
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