At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time Railway Spareparts Bidding Technician in Madrid we're looking for?
Your future role Take on a new challenge and apply your ability with customer relationship to another level. You'll work alongside young and proactive teammates.
You will be responsible for the end-to-end relationship with parts customers, recording quotations from sales order registration, back-office delivery tracking through to payment, including master data management and preparation of key performance indicators. Day-to-day, you'll work closely with teams across the business (Services and Components), dealing with assigned customer accounts and much more.
You'll specifically take care of creating customised offers taking into account the customer's needs, but also you will establish the winning strategy in the procurement, tendering and the negotiation phase.
We'll look to you for:
Conduct negotiations with customers independently and together with your manager and document them. Act as the interface between customers and internal departments to achieve sales offers. Prepare all relevant tender documents for each customer. Implement and collaborate if required on strategic sales targets. Relation of customer-oriented activities. Registration of offers, opportunities and execution and follow-up of the same. Delivery follow-up. Execution of administrative support activities. Support and follow-up of Business, KPIs and digital tools. All about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
Degree in Technical Engineering, Market, Sales or similar. 3 years of experience in a customer service department. Previous experience working with final clients or customer support. Medium English level is a must. Previous experience working with SAP, Office and e-commerce platforms. Desirable knowledge of the railway industry. Things you'll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:
Enjoy stability, challenges and a long-term career free from boring daily routines. Work with new security standards for services. Collaborate with transverse teams and helpful colleagues. Contribute to innovative projects. Utilise our cooperative working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development, through award-winning learning. Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage. You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!
Important to note As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone.
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