.R&D Senior OTS & Cloud Support Engineer Madrid Madrid, Madrid AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you!Position: R&D Senior OTS & Cloud Support EngineerPrevious experience: Has a background in Chemical, Mechanical, or Electrical Engineering; experience delivering engineering solutions and cloud-hosted solutions.Location: Madrid, Spain; Cambridge, United Kingdom – Hybrid (3 days at the office)Employment type: Full-time regular (flexible working options available)The job The R&D Senior OTS & Cloud Support Engineer position is in the R&D department. The focus of this role is technical support. You will assist and mentor our customers in the use of our cloud hosted operator training solutions. You will work as part of a larger development team, closely with the R&D team to understand the inner workings of the software to provide effective support. In addition to support, you will also participate in developing as well as testing new features.This position will involve close collaboration with other developers, QA testers, product managers, and end-users. It may also involve mentoring junior team members. As a senior member, you are expected to take ownership, be self-driven, and deliver high-quality support in a timely manner