R&D Senior OTS & Cloud Support Engineer
Madrid
Madrid, Madrid AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you!
Position: R&D Senior OTS & Cloud Support Engineer
Previous experience: Has a background in Chemical, Mechanical, or Electrical Engineering; experience delivering engineering solutions and cloud-hosted solutions.
Location: Madrid, Spain; Cambridge, United Kingdom – Hybrid (3 days at the office)
Employment type: Full-time regular (flexible working options available)
The job The R&D Senior OTS & Cloud Support Engineer position is in the R&D department. The focus of this role is technical support. You will assist and mentor our customers in the use of our cloud hosted operator training solutions. You will work as part of a larger development team, closely with the R&D team to understand the inner workings of the software to provide effective support. In addition to support, you will also participate in developing as well as testing new features.
This position will involve close collaboration with other developers, QA testers, product managers, and end-users. It may also involve mentoring junior team members. As a senior member, you are expected to take ownership, be self-driven, and deliver high-quality support in a timely manner.
Key responsibilities Providing effective support to the customer/end-users in using our offeringsPromptly ascertaining details and reproducing reported issuesSolving the issue and working with the customer to realize a resolutionCapturing the solution within our database/FAQsWhen needed, debugging the code, like a developer to understand the root causeWhen a software fix is needed, logging work items and collaborating with the developers and QA to produce a fixTesting the fixes before delivering them to the customer along with relevant release notesAssisting with the specification, development and testing of new features in AVEVA Unified LearningWriting and reviewing technical documentsHighlighting and championing product as well as process improvementsIdeal experience Formal training with a degree in Chemical, Mechanical or Electrical Engineering5-10 years of experience delivering engineering solutions, preferably operator training simulators2-3 years of experience with cloud hosted solutions with demonstrated interest in developing further technical competency in cloud solutionsClear and effective communicator with customers, technology teams, and senior leadershipNatural interest in analysing and debugging technical issuesPreferred: Good coding/scripting skillsPreferred: Prior experience with customer supportGreat skills to have Desire to excel.Motivated, self-driven individual who gets things done with minimal supervision.Excellent logical, analytical, and creative problem-solving skills.Excellent communication and collaboration skills.Ability to prioritize and optimize work in an agile and time-constrained environment.The team you'll join AVEVA Simulation & Learning team develops engineering solutions for our customers through our simulation product offerings that target the chemical, energy, sustainability, and oil & gas industries. AVEVA Unified Learning Group is responsible for the delivery and support of cloud hosted operator training solutions using AVEVA Dynamic Simulation.
Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
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