R-566 - German Sales Team Leader/ Supervisor - Valencia, Spain

- As a Supervisor on our team, you will:- - Monitor and report team performance- Give agents feedback on their individual and motivate team members- Keep track of each agent's training- Participate in the recruitment process close to HR Department- Organize and optimize shifts- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.- Guide on selling techniques for complex outbound driven sales- Maintain knowledge and expertise associated with applications specific to individual customersRequirements-- Are bilingual or proficient in German plus advanced level of English- Are talented to grasp a situation with many stakeholders and team members- Have excellent communication skills- Have previous experience- Can implement and manage change- Have a high customer care orientation- Poses project management skills- Are able to develop personal and profesional skills- Have IT knowledge and skills- Have business knowledge and are commercial drive- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration- Have fun facing challenges and overcoming unbeatable obstaclesBenefits-Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30--Friends hunting (referral) bonus-Great office location in Barcelona-Full paid training about the company and the project you will be working on-Career development program and specialized courses-Opportunities for a career abroad through the International Mobility Program#J-18808-Ljbffr