Our mission?
Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping, and spend management tools.
Thanks to its innovative product, highly reactive 24/7 customer support, and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers.
Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus: Prioritize customers in everything you do Ownership: Own your part, get things done Teamwork: Make (team)work easy Mastery: Continuously raise the bar Integrity: Always do what's right, and respect people Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive.
We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents.
Join us in building a workplace that celebrates diversity and individuality.
Join our Customer Care team to support Qonto clients, including influential startups and key business leaders.
You will join a team of five talents, led by Edouard.
You will be crucial in maintaining our exceptional 94% customer satisfaction score while handling diverse, high-impact inquiries that directly influence our company's reputation and growth.
As a Customer Care Officer at Qonto, you will:
Maintain our high customer satisfaction score of 94% through personalized and in-depth support by answering all their questions via email, chat, and phone. Anticipate clients' expectations and understand their needs to continuously improve our product and maintain the "WOW" effect in our relationships. Set up internal processes to better respond to customer requests (dashboards, feedback to Ops and Product teams, etc.)
using our continuous improvement methodology.
You will identify anomalies, optimize and set up new ways of problem-solving, and keep your colleagues up to date on all developments. What you can expect:
A supportive team that helps each other to be the best they can be. Work in a dynamic, fast-growing fintech environment, supporting high-profile clients who are shaping the future of business. An interesting international environment with teammates from around the world. A clear career path to progress professionally. A culture of continuous improvement and autonomy. About your future manager: Their background: After starting in the banking sector and then in B2B business, Edouard joined Qonto as a Key Account Manager and evolved as Lead Customer Care.
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