Position Purpose
The role of European Key Accounts (EKA) Administration Specialist & Business Liaison is to provide back-office support to the EKA central team and the wider EKA community for the management of our most strategic customers across CHEP Europe. This role provides a high level of complex problem solving, proactive support, and some initiative coordination. The role involves collaboration, teamwork, stakeholder coordination, and communication to provide an effective resolution in a timely manner and drive improvements in customer experience that are focused on insights, solutions, and creating/delivering value. The role involves working closely with Business Development Managers (BDMs).
Key Accountabilities
Act as a Business Partner for the EKA Customer Management teams and Central Support functions, working closely together to ensure our Master Data integrity and customer Account Health at European level (systems compliance with agreed Terms & Conditions, timely updates to account structures, payment terms, Purchase Orders (POs), etc.).
Leverage technical and system expertise to take preventive action to protect our revenue and cash and ensure that customer satisfaction is maximized.
Provide reactive and proactive support and guidance to our pan-European customer contacts in any contract compliance, account maintenance-related, pricing, invoicing, or reporting queries; react positively to problems identified and undertake root cause analysis.
Contribute to secure the integrity of our EDI invoicing services.
Support on team's tasks including the documentation of internal processes, the maintenance of third-party customer invoice portals, contract storage, customer sites maintenance, delivery of standard customer Key Performance Indicator reports and ad hoc reports, etc.
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