(R401) - Sap Hcm Functional Consultant

SAP ConsultantThe RoleThe SAP Consultant is integrated into the Application Service department and under the supervision of an Application Service Team Manager. The overall responsibility is to support our outsourced clients as follows:Manage reported incidents and perform functional analysis and guidance/coaching on the technical way to implement it.Generate easy-to-maintain, error-free implementations and customizing, respecting NGA best practices.Provide documentation (both technical and functional) on issues handled.Manage personal daily priorities and assigned tickets, and ensure that deadlines are met.Regularly report on status and progress to the Application Maintenance Outsourcing (AMO) Team Manager.Maintain internal and external contact and communication channels at appropriate levels.Communicate status, resolution, and root cause of assigned issues.Understand the general flows in HR and the SAP HR architecture.Business Related SkillsBachelor or Master degree with a Business or Technical emphasis, or equivalent.Intellectual curiosity and motivation to learn new technologies at a fast pace.Strong interest in delivering high-quality support in the field of Human Resources.Personal SkillsAbility to multi-task and work in a constantly changing, fast-paced environment while consistently achieving quality standards.Service-oriented with a strong client focus and sense of accountability.Commitment to the customer, the team, and the project.Strong analytical and problem-solving skills.Solid verbal and written communication skills in English (any other European language is a plus).Discretion and ability to respect the confidentiality of information.#J-18808-Ljbffr