R-365 | Supervisor-Guest Relations

Job Category: Rooms & Guest Services OperationsLocation: The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, SpainSchedule: Full-TimePosition Type: Non-ManagementPosition SummaryRespond to any questions from guests and follow up to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.Respond to guest requests for special arrangements or services (e.G., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individuals or departments as necessary to resolve guest requests.Collaborate with management to develop and carry out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.Welcome and#J-18808-Ljbffr