Systems Analyst 1-Support-22000BZ2Applicants are required to read, write, and speak the following languages: English, SpanishPreferred QualificationsThis posting is to cover a position in operations, as a technical analyst - support at Oracle Customer Connected Service Delivery (CCSD):The position requires working on shifts 365x7x24.The job requires a commitment to work physically at Oracle office in Madrid (Spain) within a labor framework that can include both working in a hybrid remote way (some days at the office) or fully dedicated at the office (according to changing business needs) to cover those shifts.It's mandatory to speak both fluent Spanish and English, but other languages will be assessed as well due to potential business needs that may arise.Experience in customer support by phone will be highly appreciated.This position is oriented for people who want to develop their professional career at Oracle.
It will be necessary to have a sufficient knowledge about the following aspects:ITIL concepts in terms of incident management and change management.Knowledge of concepts around events handling.
Alerts are received in monitoring consoles.Agility at an operational level to work with several technologies:OS (Unix/Linux): How to check/perform actions on processes, memory, CPU, scripts execution, health-checks, start/stop components.Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks).FMW/APPs: Weblogic and Oracle enterprise manager mainly, but also other Oracle apps knowledge is appreciated.Cloud: Oracle solutions prominently.Detailed Description and Job RequirementsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Systems Engineer, you will interface with the customer's IT staff on a regular basis.
Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance, and use and repair/workarounds for Oracle products.You should have knowledge of some Oracle products and one platform that is being supported.
You will be expected to work with only general guidance from senior engineers and management and, in some areas, may work independently.Job: SupportTravel: Yes, 25% of the TimeLocation: ES-ES, Spain-MadridJob Type: Regular Employee HireOrganization: Oracle #J-18808-Ljbffr
