.You Lead The Way. We've Got Your BackAt American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex,our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work in a hybrid model (combination of in-office and virtual days) or fully virtually. As a new member of our team, you will work from the office for a few months until certain performance standards are met. During this time, your learning will be enriched by meeting other colleagues and leaders, and having the opportunity to sit side-by-side and learn from your peers. There may also be occasions during this time where you have the opportunity to work some days from home.The core function of the French ASG Authorizations teams is to handle incoming and outgoing calls and provide an excellent first point of contact experience for our Card Members, Merchants and Partners. As a Team member you will specialize in two main functions:Account ProtectionAuthorizationAs Account Protection Specialist your responsibilities include, but are not limited to:Taking incoming and outgoing callsVerifying charges with our Card membersDeveloping an understanding of potential fraud risks and taking the necessary steps to forward and highlight relevant information within the organizationWorking closely with other departments to ensure a high standard of customer service and the appropriate action to be taken to investigate and where applicable recharge fraudulent chargesIn your function as Member of the Authorization team you will:Take inbound calls from our Card members and MerchantsIn contact with our Card members, focus on spend enablement and make decisions in regards to allowing for chargesSupport Card members with authorization of transactions in circumstances which might not be the normSupport Merchants with Address verificationsProvide Merchants with Authorization codes for transactionsSupport Merchants with Approvals and Cancellations of transactionsRelocation Support: possibility of being eligible for a bonus and destination administrative support if you are relocating to Madrid