Job Identifier: 2813597 | Amazon Spain Services, S.L.U.
Our last-mile delivery partners are crucial to our service, and we work closely with them to ensure deliveries, large and small, get to where they need to be.
As a Third Party Logistics Manager, you'll ensure we have the best relationship possible with our partners.
You'll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a successful partnership for many years.
Key Job ResponsibilitiesDeveloping the relationship between Amazon and our Delivery Service Partners (DSP sentiment improvements) and being the key account manager for our DSPs.Coaching business owners to run compliant, safe, and high-performing companies.DSP Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level to enhance the individual DSP owner experience.Communication alignment to DSP business owners following close collaboration with other stakeholders within Amazon.Deep dive to identify customer metric improvement opportunities.Champion the consistent application of Last Mile processes within Delivery Stations.Safety: Partnering with Safety and Regional Managers to ensure business safety compliance.A Day in the LifeYou will be based at one of our sites.
Being on-site allows you to stay close to every part of the delivery process and gives you visibility of everything to guide our logistics partners.
You'll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.
This role is all about clear communication.
You'll be in daily contact with the partners you manage to ensure they have everything they need to carry out deliveries on time.
About the TeamAmazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses.
We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.
Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.
There are two sides to what we do.
Our 'under the roof' associates process millions of products for dispatch to our delivery teams.
Our team is people-focused and supportive, particularly as lots of our people work through the night.
We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors.
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