Our Customer Support Team is the pulsating heart of our customer experience.
Have you got the passion, knowledge, and skills necessary to provide an absolute world-class customer experience?You'd be really excited to: Put the customer first, ensuring the customer leaves satisfied with your quick help, knowledge, and soft skills.Maintain quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.
).Work in a fast-paced B2B-focused environment, where you will have the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.You're really awesome at: Collaborating to solidify our team spirit and communicate clearly with other stakeholders across the business, working together and pushing each other forward when we face challenges.Keeping yourself motivated with a purpose and a hunger to learn and develop.Communicating both written and verbally in Finnish and English, and preferably one more language such as Swedish, Norwegian, or German.You're also good at: Problem-solving.Having an eye for details.Being flexible, as you will be required to work 3 different shifts (morning, evening, and night).Working independently.You'll also be exposed to: A multicultural environment where diversity thrives.Individual Development: we offer a progression plan in which you get to write your own GiG Story.
Chapter by chapter, you will go through various training to become an ambassador of that trade.The GIG Customer Support family.
When things are looking down, we get things done.
We work together through thick and thin, unwaveringly to achieve our goals.
There is a constant flow of contribution and every voice is heard.#J-18808-Ljbffr