Who will you be working for?
: Our partner is in the electric vehicles chargers industry.
They provide B2B and B2C services as well as for Public Institutions.
Their core mission: Provide the best electric vehicle experience for customers.What is this job about?
: As Customer Service Representative for German-speaking clients, your goal is to help B2B and B2C clients in their customer experience.
On a daily basis, you will be the first point of contact for customers and therefore fully responsible for delivering a great customer experience.Your Challenges:Become an expert in the company's ERP (Enterprise Resource Planning) systemSolve problems, claims and complaints promptlyTake care of clients' needs after sales (repairs, maintenance, etc.
)Transfer unsolved issues to L2 support and Engineering teamsDispatch issues with the other departments (Operations, Quality, Logistics and Sales)Provide internal feedback for improvementsCollaborate with the Sales team by sharing data to attract new customersMake tests of the company's products (hardware and software) before the market launchDispense training for the new colleaguesWho is this job made for?
: This position is perfect for anyone looking forward to starting a career journey.What do you need to apply?
:Language skills: Bilingual level of German and intermediate level of English (B2+)Solutions drivenStrong interest in the technology industryAbility to adapt quickly to new topicsWorking Mindset:Customer-oriented and willing to provide the best serviceFlexible with a start-up mindsetTeam playerInterpersonal and communication skillsOverall positive attitudeExtra points:Having a previous experience in the following is highly valued by our partner and can be a great plus:Customer Service and/or Digital industryB2B environmentStart-up environmentImportant: For this position, you need to relocate to Barcelona, Spain.
As the company is not offering any sponsorship or working permit, you will need to be in possession of an EU VISA.What you get in return:Usage of the company's Electric Vehicle on a periodic basisBeta testing of the company's products at homeGreat discounts in different brands services with the company's benefits platformCar discounts special advantages if you choose an Electric Vehicle!Free coffee and soft drinks for the tough Monday morningsSmartpoint for all online orders services at the officeBreakfast and lunch at a discounted price at the canteenNo suits!
Unless it's carnival or HalloweenSeveral promotion opportunities within the team but also in others.Are you ready to start your career adventure?
It's time to apply!
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