Job Description We are looking for a Senior Channel and Customer Commercial Support Specialist (Iberia) who will manage the following activities:
Administrative support (including invoicing) to Preserflo Business in Spain and Portugal.Manage relationships with customers in the pharma/medical device/similar business such as wholesalers, distributors, hospitals, pharmacies, and other related stakeholders to ensure the O2C process completeness and sales maximization.Manage local administrative needs ensuring that all movements are monitored: Orders, Backorders, Invoicing, Inventory Reconciliation, Good Receipts.Blocked orders for invoicing and EDI management.Customer credit collection & AR management.Drive cash control and invoicing process experience.KEY ACTIVITIES & ACCOUNTABILITIES Deep knowledge of O2C process.Knowledge and practical use of the following SAP modules: EDI (navigation/error resolution experience), FI, SD, MM, O2C.Excel high level.Account receivable accounting knowledge.Continuous in-market demands analysis and control.Qualifications University Degree.English proficiency.At least 5 years of experience in customer operations.Deepened knowledge of the drug supply chain and of the reference environment (e.g. pharmaceutical regulatory framework, values and volumes of the pharmaceutical market and the relative trend, profitability, knowledge of the main market players, etc.).Experience in a pharmaceutical company.Experience in dealing with Hospitals.Additional Information Grow your career at Santen. A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to being a Social Innovator - addressing the social and economic needs of people with visual impairments.
We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education, and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.
The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements, and individual qualifications regardless of race, color, ethnicity, national origin/ancestry, religion, sexual orientation, gender, gender identity/expression, age, disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
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