.About Glovo : We're a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day. At Glovo, you'll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city. We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun! We believe that diversity adds incredible value to our teams, our products, and our culture.We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact. It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.Your work-life opportunity : As a Duty Manager, you will be responsible for ensuring operational excellence in the cities where Glovo operates. You will lead the Real Time Operations team, overseeing the daily operations of our business, owning KPIs, executional levers and coordinating the implementation of cross collaboration projects.Be a part of a team where you will:Be the maximum responsible of the Worldwide execution operation on shiftImprove the global operations by taking business impactful actions in real timeEnsure that the full Glovo operation is always stable, managing ad hoc incidentsDefine and lead the day strategy of Glovo operationManage the Real Time Operations team of agents in the Control CenterLead and coordinate all the Local Language actions teams (Vendors)Lead and coordinate the emergencies in the operationBe the point of contact for main actors during the executionInform the main stakeholders on relevant situation of the operationLead the execution of special operations in GlovoTrain, mentor and guide your reportsEnsure employee productivity and adherence to processesMonitor efficiency of processesLead by example by being incredibly truth seeking, making data-driven decisions, and setting the high standards for your teamPlan your team's shifts and ensure the operations are always coveredHave ownership of decision makingCommit to contributing to Glovo's growth, getting the job doneWork with different departments worldwideBring the Real Time Operations team to the next level!You have:2+ years of experience in Supply Operations2+ years of experience managing teamsThe skills to manage the big picture and the smallest details
