Do you want to experience Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather, and visit the hotspots. Want to start this next adventure? Check out this position!
For one of the biggest names in tech, we are looking for Technical Support Agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have.
Our Ideal Candidate:Fluent in GermanWorking proficiency in EnglishA natural team player - we believe in supporting and developing our peopleSomeone who loves to give and receive fantastic customer service - we want you to treat every call, email or social media post as an opportunity to delight our customersKnowledge Required:Ability to use the desktop computer systemAbility to use Internet applicationsUsage of MS OfficeDaily Tasks:Assistance: Helping customers with the settings of their accounts as well as downloading and installing apps and content.Refund Request: Process refund requests on behalf of the customers.Payment Account Issues: Assist customers with setting up their payment accounts as well as troubleshooting related issues.Unauthorized Charges: Guiding customers to report issues related to unauthorized charges and processing related requests.3rd Party (Developer) Issues: Offering high-level support for developer issues and, where necessary, referring the customer to the developer.Gift Card Issues: Guiding customers on the usage of Client G Gift cards.Key Responsibilities:Strive towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.Provide Support Services.Log calls/cases into the customer relationship database and follow escalation procedures to resolve problems.Track and follow cases to ensure that they are closed in an efficient and timely manner.Provide and maintain strong, professional relationships with all customers and show empathy at all times.Follow Contact Centre procedures and ensure availability to take calls, adopting the transaction handling procedure and AUX code guidelines.Work effectively as part of a team, developing effective and supportive relationships with colleagues and management.Follow escalation policies and procedures.Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved.Take on board feedback and adapt skills accordingly.Follow and apply regulations regarding personal and performance data confidentiality and security.Attend recurrent training published by the Client/Company on a regular basis.Be positive and proactive and have a desire to apply continuous improvement processes.Required Skills:Excellent communication skillsHigh School diploma or equivalent
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