About English Language Learning In the English Language Learning (ELL) business unit, we aspire to become the world's leading destination to learn and improve English language skills.
Our main focus is on committed learners from around the world, who are motivated by outcomes because they want to reach their full potential through learning English.
About the Role The role of the Senior Product Management Associate, Institutions Adult is to contribute to and enable the development, go-to-market, commercialization, and continuous improvement of the products within their remit.
The Associate works under the guidance of the product manager, helping them bring new products to market, support existing products through training, and project manage new features/initiatives to meet customer needs.
In this role, the individual will work in an integrated manner considering the various solutions that a customer may adopt and ensure consistency in the customer experience.
Your Key Accountabilities Develop and design go-to-market plans, presentation of plans to stakeholders and implementation of plans in collaboration with the sales, marketing, and support teams specifically for the Adult Development team.
Provide project governance and oversight as needed.
Lead cross-functional project team meetings and provide written updates.
Partner with operations and support to develop requirements for customer implementation and support.
Manage customer escalation and complex issues that the Ops/support teams are not able to address.
Coordinate communication and translation of enhancements, issues and fixes between development teams, product, sales, and marketing.
Be a product champion and provide insight to inform strategy and product development for the Product Strategy team.
Lead market, competitive and product research, and customer feedback programs.
Collate customer insight to make it actionable to support decision making.
Partner with the product manager in the Adult Development team to bring new products to market, leading on specific initiatives and projects as identified.
Drive analysis and requirements for products to support specific customer and learner needs.
Develop sales enablement tools and internal training materials.
Be a line of escalation support for the internal sales teams.
Drive product literacy by conducting training for global sales teams and present at external meetings related to Adult Development products.
About you Qualifications Degree or equivalent preferred.
Experience in product management or educational technology.
Experience in collaborating with in-house staff, freelance writers, and editors.
End-to-end digital project management experience.
Success driving product adoption utilizing B2B and B2C strategies.
Experience in education, learning, or assessment field preferred.
Experience in agile product management methodologies, preferred.
Skills/Attributes Ability to build relationships cross-departmentally to lead, engage and motivate for top results.
Build trust, positively influence others to achieve the expected results.
Knowledge of digital learning design practices.
Ability to deal with ambiguity while driving towards deadlines.
Sound business and technical acumen, with the ability to navigate a complex and highly matrixed organization effectively.
Establish effective and positive communication lines to multiple stakeholders.
Ability to juggle multiple priorities and deadlines, remaining pragmatic and results-focused.
Excellent written and verbal communication skills and interpersonal skills.
About your Application Job : PRODUCT MANAGEMENT Organization : English Language Learning Schedule : FULL TIME Req ID : 5899 #J-18808-Ljbffr