(Quk931) Quality Auditor With Italian, Spanish & English, Audits And Insights Team

Quality Auditor with Italian, Spanish & English, Audits and Insights TeamJob ID: 2665695 | Amazon Spain Services, S.L.U.Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success.At the Buyer Risk and Compliance Global Quality Organization, we're seeking a dedicated, hardworking and highly analytical candidate to join the team as an Auditor. This individual will be responsible for auditing program level defects, analyzing and reporting on defect data and trends, driving projects and initiatives, collating quality data, and proactively providing quality updates to the leadership team.Key Job ResponsibilitiesResearch and evaluate the facts surrounding the transactions, identify process deviations with respect to program level defects by conducting audits.Familiar with sampling methodologies to ensure the correct number of investigation audits are performed.Communicate with external customers and financial institutions via phone and/or email during the audit process.Identify new MO/Fraud patterns and provide analysis on process adherence and risk involved in the processes.Provide training needs analysis to management and training team for individuals/team/site to address knowledge gaps.Engage with global stakeholders and peers, and drive calibration efforts across sites.Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.Drive projects on automation to reduce QA manual efforts and improve QA yields.Develop strategic policies to simplify the processes further.Produce daily, weekly, and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs.Take proactive ownership when identifying process gaps/defects.Take ownership of self-development and ensure regular connect with Learning & Development teams for individual growth.About the TeamThe Audit and Insight team audits the Seller registration, verification and compliance checks for different marketplaces. We also generate insights and give recommendations for process improvements to enhance seller experience and operational excellence.What Do We Offer?A place where your voice is heard. Opportunities to train and mentor other specialists. Collaborate with our global colleagues and stakeholders from different countries and cultures. Opportunities to analyze metrics, interpret trends, and propose corrective actions. An engaged team eager to share their expertise and best practices. A wide range of benefits. Opportunity to grow and learn.
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