.Jet2holidays is landing in Jerez and Costa de la Luz in May 2025 and we are looking for a Resort Manager to join our team and create memories for our all-important customers during their well-deserved holiday with us!Join our award-winning Management Team at Jet2holidays and create memories for our all-important customers during their well-deserved holiday!As we grow our operation and launch Jet2holidays to Jerez and Costa de la Luz, we have a fantastic opportunity to join our team as a Resort Manager.
As one of our valued Resort Managers, you will play a vital part in managing our operation in Southern Spain.
You will hold the most senior position in destination, coaching, developing and overseeing your team of Customer Helper - Representatives in the resort and airport operations.
You will ensure your team is delivering outstanding customer service and enhancing our customers' holiday experience.
You will work as one team with internal & external suppliers and stakeholders to take responsibility for your team's performance using Management Information (MI) and our in-house digital systems.What can we offer you?Local employment contractCompetitive salary, with annual pay reviewDiscretionary management bonus schemeMonthly Car AllowanceCoaching, development & career progression across Jet2.Com & Jet2holidays45 days holiday entitlement per annum (including Public Holidays)3 x salary life assuranceColleague discounts on Jet2holidays and Jet2.Com holidays and flightsRecommend a Friend bonus schemeWhat will you do in the role?Reporting into the Regional Manager who is based remotely, you will have overall responsibility for managing the planning, budgeting and delivery of the Jet2holidays service across Jerez and Costa De La Luz, producing strong performance and results ensuring you:Collaborate with our local agents, transfer providers, hoteliers and senior UK stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met.Manage costs and deliver against your budget and customer service metrics.Demonstrate effective leadership and take responsibility for managing all operational disruption, including in destination crisis situations, flight programme delays and customer escalations.Manage the performance of your team by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings.Propose key business decisions in the destination using available MI, analysing trends as well as utilising your local destination knowledge.- Monitor, manage and report operational disruption which impacts the customers' Jet2holiday experience including building works, local events and industrial action.- Lead by example displaying role model behaviours and company values in managing and delivering your operation