Experience the power of a game-changing career. Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as an Operations Manager in Malaga (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As an Operations Manager on our team, you will: Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention. Ensure program has proficient training, staff development, and effective employee relation/recognition programs. Select, train and develop, and manage performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements. Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance. Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction. Partnering with Business Development to leverage and expand new business from client(s). Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner. Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: Are bilingual or proficient in English. Have Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred. Can demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals. Can demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback. Have excellent communication skills, both written and verbal. #J-18808-Ljbffr