.Dyson is a globally recognised, premium household name. They're market leaders in design and technology and regularly launch outstanding products onto the market, such as the Dyson hair wrap, fans, and vacuum cleaners. We're looking for a B2B Agent to work for the UK and Irish markets, who is fluent in English and is excited by innovation and thrives on challenges to join our vibrant Dyson B2B team.As a B2B Agent, you will provide Sales and Aftersales Service to Dyson Professional Owners and Potential Customers through inbound/outbound calls and written channels. Main customer enquiries are troubleshooting issues with their Machines, Machine Registration, Ordering Spares, Exchanges and Refunds and all other Professional Customer Service-related issues. You will collaborate closely with the sales team, identify and pursue new business opportunities, and maintain strong relationships with existing clients. Through effective communication and persuasive selling techniques, you will drive revenue growth, achieve sales targets, and contribute to the overall success of the company. Working within regions, you will be part of a Team comprising of regional Business Development Executives, Vertical Sales Managers, and a member of the Dyson Professional Marketing Team.We Care: Ensures effective and timely follow-up and follow-through on customer inquiries and problem resolution to maintain customer satisfaction.We're Curious: Proactively seeks to identify recurring issues and suggest process improvements to prevent similar events in the future.We Achieve Together: Consistently collaborates with internal teams from sales phase to aftercare phase to ensure a seamless customer experience.TasksWhat you'll be doing:- Inbound and outbound calls and emails to handle technical support/troubleshooting, sales, arrange meetings for the local BDM and generate new leads.- Create spare parts quotes and process orders.- Upsell and cross-sell additional products/services to existing clients, maximizing revenue potential, and consistently meeting or exceeding sales targets, objectives and KPIs.- Manage 3rd party relationship with engineer service call outs scheduling.- Stock inventory and forecast.- Ensure effective and timely follow-up and follow-through on customer inquiries and problem resolution to maintain customer satisfaction. This may include follow-up outbound calls to clarify doubts or to provide additional information and keeping the Client informed on any potential updates on escalated cases.- Analyse customer issues and work towards providing appropriate solutions, coordinating with relevant departments or teams as necessary.- Implementing and carrying out marketing or sales campaigns, including prospection to identify potential leads and sales prospects.- Meet or exceed targets, demonstrating consistent achievement of assigned targets, objectives and KPIs.- Performance reporting with regular meetings with CPM and the client
