.Digital Account Manager (Pharma)BarcelonaCatalonia, ESOmega CRM Consulting is looking for a Pharmaceutical Project Manager that would like to collaborate with one of the top 15 global pharmaceutical companies.Service Overview:The individual providing Campaign Management services on behalf of the Campaign Automation team (HP Services Delivery Unit) will work to ensure the on-time and high-quality delivery of digital marketing execution & enablement services for our internal stakeholders around the world.
The scope of campaign management services primarily entails continuously maintaining the visibility and understanding of markets' campaign & customer journey plans and proactively connecting this with (and ensuring) the execution and delivery across Delivery Unit (DU).
This includes tasks focused on understanding the digital marketing campaigns these stakeholders plan to execute as part of their yearly plans, proactively informing and activating responsible teams across the Delivery Unit to ensure timely and high-quality execution of those campaign plans, and continuously connecting with stakeholders, project owners, and other delivery & account managers to provide updates and visibility into the DU's delivery of its services.Individual providing campaign management services will use his/her knowledge as a subject matter expert in digital marketing to act as a consultant with our stakeholders and have visibility into market's plans the DU to make connections.Duties & ResponsibilitiesHe/she will:Work hand in hand with market, Platform Management Automation Services and rest of HP Services Delivery Unit to ensure that campaigns are built according to the global standards and executed according to the customer's plans.Ensure Delivery Managers (DMs), Service Account Leads (SALs) and other DU teams are kept up to date with regular status updates and meaningful touchpoints.Constantly review campaign dashboards and help generate insights for the internal customer in a standard and intuitive format (i.E., quarterly reports).Understand market needs and the possibility to connect or leverage other DU services.Maintain a deep understanding of the customer's campaign strategy across different channels, stages, and functions.Act as the main contact for customer needs and maintain a close relationship with internal DU service providers to ensure high efficiency.Connect our internal customers with DU team members that can advance projects and provide consultancy at specific service levels.Maintain regular communication within the Campaign Automation team and collaborate with other relevant DU teams to drive efficient consultancy.Ensure that service processes are adhered to—both by oneself and by stakeholders—and help provide process optimizations and solutions when adherence is not possible or does not fit the situation