.Quality Specialist, Workforce Solutions - Candidate Services Job ID: 2826152 | Amazon Czech Republic Services s.R.O. The Workforce Solutions – Candidate Services (WSCS) Team is a skilled, customer obsessed, business partner hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are looking for exceptionally talented, bright and driven people to help build the future Amazon talent pipeline.The WSCS Quality Team is looking for a Quality Specialist to design, develop, improve and maintain quality assurance processes. WSCS supports High Volume Hiring for Tier 1 Associates in multiple countries across EU and UK. This role is both a collaborator focused on performing quality checks on multiple tasks, creating new audits for central operations projects and responsible for reviewing and revising new process documentation. The ideal candidate needs to be a subject matter expert on organizational business metrics (quality and productivity KPIs), able to work autonomously with internal and external program managers under minimal guidance and direction, build a story which summarizes holistic quality performance, identify solutions and implement the necessary actions. It is imperative to lead the actions and drive the required changes which lead to improved performance and create a culture that raises the bar. To be successful in this role, you need to pair analytical skills and a data-driven outlook with strong program management skills. Key job responsibilities Monitor and report Quality metrics, dive deep and identify quality trends/root cause for identified issues Discover and innovate with senior leadership, business partners, and stakeholders to understand quality business goals and devise solutions to improve processes and programs