.Quality Specialist, Workforce Solutions - Candidate Services Job ID: 2826152 | Amazon Czech Republic Services s.R.O. The Workforce Solutions – Candidate Services (WSCS) Team is a skilled, customer-obsessed, business partner hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are looking for exceptionally talented, bright and driven people to help build the future Amazon talent pipeline. The WSCS Quality Team is looking for a Quality Specialist to design, develop, improve, and maintain quality assurance processes. WSCS supports High Volume Hiring for Tier 1 Associates in multiple countries across EU and UK. This role is both a collaborator focused on performing quality checks on multiple tasks, creating new audits for central operations projects, and responsible for reviewing and revising new process documentation. The ideal candidate needs to be a subject matter expert on organizational business metrics (quality and productivity KPIs), able to work autonomously with internal and external program managers under minimal guidance and direction, build a story which summarizes holistic quality performance, identify solutions and implement the necessary actions. It is imperative to lead the actions and drive the required changes which lead to improved performance and create a culture that raises the bar. To be successful in this role, you need to pair analytical skills and a data-driven outlook with strong program management skills. Key job responsibilities Monitor and report Quality metrics, dive deep and identify quality trends/root cause for identified issues. Discover and innovate with senior leadership, business partners, and stakeholders to understand quality business goals and devise solutions to improve processes and programs. Implement and own action plans for quality/process improvement initiatives. Create quality audits for existing and new processes to support stakeholders in efforts to drive a defect-free hiring experience for all Tier 1 associates. Develop and maintain relationships with both internal and external stakeholders to build successful long-term partnerships. Collaborate cross-functionally to ensure procedure reviews are completed within timeline and expected changes are implemented. Independently work with stakeholders understanding their requirements, dive deep into their processes/tasks, and propose necessary quality mechanisms to meet the requirements. Analyze daily, weekly, and monthly reporting of Key Performance Indicators, providing meaningful solutions to leadership and performance improvement initiatives. Assist in SOP review and new process development to ensure quality. Build expertise on the hiring process and identify opportunities to set up new audit mechanisms to address process gaps. Provide clear insight into performance drivers and the levers which impact performance