Quality Specialist & Trainer (French-Speaking)- On-Site (Yiz-456)

Experience the power of a game-changing career! Want to be part of an innovative and growing team?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Quality Specialist & Trainer (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Fashion Industry.
What you will do in this role:
In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.
As a Quality Specialist & Trainer on our team, you will:
Create content for trainingsProvide training to new Advisors (onboarding training)Share knowledge and educate the Advisors with product updates and best practicesUpdate and maintain the Knowledge base (KB)Monitor the CSAT and ensure accuracy of CSAT metricsIdentify QA problem areas, overseeing projects to address these issues, measuring the impact of these initiativesYour qualifications:
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Are bilingual or proficient in French with an advanced level of EnglishHave advanced user skills of office applications and CRMHave excellent communication skillsHave the capacity to motivate and inspire peopleWhat's in it for you:
In this role, we offer benefits that help support your unique lifestyle:
Full-time 39 hours/week permanent contract: Monday to Friday, rotative between 09.00 and 19.00Salary 19,000 euros gross/year + up to 3,000 euros gross/year in bonusGreat location in BarcelonaBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized coursesAt Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

#J-18808-Ljbffr