Customer Service and Support Location: Benalmádena Costa, Spain
Job Title: Quality Specialist & Trainer (English Speaking EMEA) MV02
Job Description Experience the power of a game-changing career. Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Quality Specialist & Trainer (English Speaking), you will be part of our team of game-changers who are powering the brands of the future in the Fashion Industry.
What you will do in this role Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction. Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions. Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories. Oversee and validate the delivery and quality of provided training. Track the effectiveness of training interventions through multiple assessment tools. Work with all team members to improve sales systems to achieve a positive customer experience. Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed. Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery. Help create a culture of learning where individuals manage their own development, competence, and performance. Your qualifications 3+ years of experience working in a customer service, training or sales capacity. Expertise in training within your peer group. Experience in high-volume calling. Experience working with Salesforce.com or similar CRM. Technical skills in MS Office. Experience prioritizing concurrent projects and demonstrating project management skills. Experience demonstrating multiple strategies, platforms, and skills to varied audience. Willingness to work from home. Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.
What's in it for you Full-time 39 hours/week indefinite contract. Salary 28.000 euros gross/year + up to 3000 euros gross/year in bonus. Bring-a-friend (referral) bonus opportunities. Full paid training on the company and the project you'll be working on. Career development programs, specialized courses. Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12
Language Requirements: English
Time Type: Full time
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