.Dignity Health Quality Patient Safety Program Manager Licensed in Santa Cruz, California Overview Dominican Hospital (a member of Dignity Health) is a 222-bed facility that offers a wide range of services to residents of California's Central Coast. With 24/7 emergency care and comprehensive services in cardiac, orthopedics, oncology, and women's and children's services, we continue to lead the region in medical innovation and excellence in healthcare. Dominican offers emergency services and is a Certified Stroke Center and Chest Pain Center. Dominican's services include the only comprehensive Cancer Center in Santa Cruz County, a Total Joint Replacement program, and advanced neurological and endoscopic services. Dominican regularly receives 'A' grades for hospital safety from Leapfrog Group and has received national recognition for superior patient safety, cardiac care, and stroke treatment from Healthgrades. As Santa Cruz County's heart attack (STEMI) receiving center, Dominican Hospital provides cutting-edge cardiac care. The hospital's heart attack treatment times consistently beat the national average and offers two cardiac catheterization labs available 24 hours a day, 7 days a week. Groundbreaking cardiac procedures at Dominican include the Transcatheter Aortic Valve Replacement (TAVR) procedure which allows for heart valve replacement without opening a patient's chest. Dominican Hospital has forged significant partnerships with area hospitals to bring exceptional care to Santa Cruz County, including a level III Neonatal Intensive Care Unit (NICU) through a partnership with Lucile Packard Children's Hospital Stanford, and neurosurgery services through a partnership with Stanford Health Care. Responsibilities Direct programs involving risk mitigation/management and initiatives related to providing safer care to patients. This position is responsible for providing information to various key stakeholders on the progress and status of described programs/initiatives. Oversee the implementation of compliance policies and procedures to ensure that they meet the organization's compliance requirements. Have management responsibility and accountability for the hospital's overall compliance with regulations from The Joint Commission, Department of Health Services, CMS, and other regulatory agencies. Oversee the events reporting process, root cause analysis, and event investigation/review. Participate in system office initiatives and programs to mitigate risks identified at other hospitals resulting in reduced costs and adverse patient outcomes. Receive and oversee responses to patient complaints and investigate to solve issues promptly. Act as an intermediary between patients, staff, and family to provide clear communication regarding any outstanding issues