Join Our Team!We're on the lookout for a proactive individual with strong Ethics & Compliance skills to take charge of calls quality. If you're empathic, motivated, and ready to make an impact, we want to hear from you!Quality Compliance AnalystThe Quality Compliance Analyst is responsible for conducting assessments of customer service call quality, ensuring adherence to compliance standards, and providing detailed feedback to improve overall performance.Responsibilities:Conduct assessments of customer service call quality and compliance.Document and analyze call quality, preparing detailed reports on findings.Collaborate with team leaders and supervisors to implement and enforce quality measures.Identify and recommend areas for quality improvement.Provide training and resolve doubts on quality and compliance tasks for junior team members.Provide feedback to agents and supervisors based on their and their team's performance and trends.Assist in more complex investigations or special projects assigned by senior analysts or supervisors, contributing to the development of enhanced quality strategies.Prepare report findings and progress to the Quality Control Supervisor, ensuring clear communication and prompt escalation of critical issues.Skills and Qualifications:Bachelor's degree in a relevant field.Minimum of 1-2 years experience in call quality control.Strong analytical and problem-solving skills.Excellent communication skills.Job Details:100% On-site, Office in the city center of BarcelonaWorking schedule: Monday-Friday 13-21Tipo de puesto: Jornada completaSueldo: 20.000,00€ al añoApplication Questions:¿acuerda venir a la oficina presencialmente de lunes a viernes?¿cuál es su expectativa salarial?Education:Bachillerato (Deseable)Language Requirements:Español (Obligatorio)Inglés (Deseable)Work Location: Empleo presencial#J-18808-Ljbffr