Job Title: Quality Auditor
Location: Barcelona, ESP
Languages Required: Fluent in English Fluent in Italian Fluent in Spanish Overall Mission: Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online.
With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.
We believe passionately that employing a diverse workforce is central to our success.
Key Responsibilities: Research and evaluate the facts surrounding transactions, identifying process deviations with respect to program level defects by conducting audits. Familiar with sampling methodologies to ensure the correct number of investigation audits are performed. Identify new MO/Fraud patterns and provide analysis on process adherence and risks involved in the processes, succinctly communicating trends and actionable solutions to QA leadership and operational stakeholders. Provide training needs analysis to management and training teams to address knowledge gaps. Engage with global stakeholders and peers, driving calibration efforts across sites. Provide inputs to GPO and GFPOCs for SOP/Process/Tool improvements or changes. Drive projects on automation to reduce QA manual efforts and improve QA yields. Develop strategic policies to simplify processes further. Produce daily, weekly, and monthly analyses and reports on defect trends and root causes, performing data-mining and analysis to support programs and identify new metrics for quality improvements. Take proactive ownership when identifying process gaps/defects and assist the owning team in resolving the issues. Take ownership of self-development and ensure regular connections with Learning & Development teams for individual growth. About the Team: The Audit and Insight team audits the Seller registration, verification, and compliance checks for different marketplaces.
We also generate insights and provide recommendations for process improvements to enhance seller experience and operational excellence.
What We Offer: A place where your voice is heard. Opportunities to train and mentor other specialists. Collaboration with global colleagues and stakeholders from different countries and cultures. Opportunities to analyze metrics, interpret trends, and propose corrective actions. An engaged team eager to share their expertise and best practices. A wide range of benefits. Opportunity to grow and learn. Minimum Requirements: Knowledge of consumer product compliance processes and regulations. Experience in regulatory compliance management with government agencies. Experience in data-driven business operations processes. For More Information: El anuncio original lo puedes encontrar en Kit Empleo: Quality Auditor Job Posting
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