Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.At the Buyer Risk and Compliance Global Quality Organization, we're seeking a dedicated, hardworking and highly analytical candidate to join the team as an Auditor. This individual will be responsible for auditing program level defects, analyzing and reporting on defect data and trends. The role will involve driving projects and initiatives, collating quality data and proactively providing quality updates to the leadership team.Key Job ResponsibilitiesResearch and evaluate the facts surrounding the transactions; identify process deviations with respect to program level defects by conducting audits.Familiar with sampling methodologies to ensure the correct number of investigation audits are performed.Communicate with external customers and financial institutions via phone and/or email during the audit process (applicable as per the Investigation SOP).A keen eye to identify new MO/Fraud patterns and provide analysis on process adherence and risk involved in the processes, succinctly communicate trends and actionable solutions to QA leadership and operational stakeholders.Provide training needs analysis to management and training team for individuals/team/site to address knowledge gaps.Engage with global stakeholders and peers, and drive calibration efforts across sites.Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.Drive projects on automation to reduce QA manual efforts and improve QA yields.Good process acumen to develop strategic policies to ensure to invent and simplify the process further.Produce daily, weekly and monthly analyses and reports on defect trends and root causes, perform data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.Take proactive ownership when identifying process gaps/defects – if the process is owned by another department, take the lead in identifying, communicating and helping the owning team to resolve the gap/issue.Take ownership of self-development and ensure regular connect with Learning & Development teams for individual growth.About the TeamThe Audit and Insight team audits the Seller registration, verification and compliance checks for different marketplaces. We also generate insight and give recommendations for process improvements to enhance seller experience, efficiency improvement, and operational excellence.
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