Quality Assurance Specialist (French Bilingual) Procurement & Production

Quality Assurance Specialist (French Bilingual)Implement and manage global Quality Assurance tools and processes within the French BPO Partner network.Location: BarcelonaJob Tags: Procurement & ProductionAbout The Role- Implement and manage global Quality Assurance tools, processes, and performance within the French BPO Partner network - Partner with internal Care teams to provide performance and process updates - Collaborate with BPO partners to lead quality analysts and support teams in auditing customer service interactions - Provide data analysis for the French market as well as coaching for auditors - Measure customer experience through quality evaluations and CSAT survey responses- Previous experience in a Quality Assurance role, preferably within a customer service environment - Strong understanding of customer experience metrics and call center operations - Proficiency in both English and French languages - Ability to analyze data and provide actionable insights - Proven ability to effectively work cross-departmentally to drive change#J-18808-Ljbffr