Position Overview Job Title: Quality Assurance (QA) Specialist
Job Type: Full-Time
Location: Philippines
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
As a Quality Assurance (QA) Specialist, you will be responsible for ensuring the quality and reliability of products, services, or processes within the organization. Your role will involve designing, implementing, and executing quality assurance procedures, conducting tests, analyzing results, and identifying areas for improvement. You will collaborate with cross-functional teams to uphold quality standards, enhance customer satisfaction, and drive continuous improvement initiatives.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities Develop, implement, and maintain quality assurance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.Define quality metrics, key performance indicators (KPIs), and benchmarks to measure and monitor the effectiveness of quality assurance processes.Plan, design, and execute quality assurance tests and inspections to evaluate products, services, or processes for defects, deviations, or non-conformities.Conduct functional testing, regression testing, performance testing, and usability testing to identify issues and ensure product reliability and usability.Document test plans, test cases, test scripts, and test results to provide comprehensive documentation of quality assurance activities and findings.Prepare and communicate quality assurance reports, metrics, and analysis to stakeholders, management, and project teams.Identify and report quality issues, deviations, and non-compliance incidents through systematic testing, analysis, and investigation.Collaborate with cross-functional teams to investigate root causes, implement corrective actions, and prevent recurrence of quality issues.Analyze quality assurance data, trends, and feedback to identify opportunities for process improvement, efficiency gains, and cost reduction.Implement continuous improvement initiatives, quality control measures, and corrective/preventive actions to enhance product quality and customer satisfaction.Provide training, guidance, and support to team members and stakeholders on quality assurance principles, methodologies, and tools.Promote a culture of quality, accountability, and continuous improvement throughout the organization.Candidate Qualifications The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:
Associate Degree, Certification or Equivalent combination of Training and ExperienceProven experience in quality assurance, testing, or quality control roles, preferably in a related industry or domain.Strong understanding of quality management principles, methodologies, and toolsProficiency in quality assurance techniques, testing methodologies, and software testing tools.Excellent analytical, problem-solving, and decision-making skills, with the ability to identify issues, analyze data, and implement effective solutions.Strong attention to detail, accuracy, and thoroughness in quality assurance processes and documentation.Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate quality-related concepts to stakeholders at all levels.Knowledge of regulatory requirements, compliance standards, and industry best practices related to quality assurance and product/service quality.Certification in quality assurance (e.g., Certified Quality Engineer, Certified Quality Auditor) is a plus.Compensation Details We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.
Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Conditions of Employment Must be authorized to work in the country where the job is based.Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Equal Opportunity Employer At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.
About MCI (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
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