Your Mission Under the direction of a senior leader, the Quality Assurance Lead is responsible for measuring and providing comprehensive performance and quality assurance reviews of Casino/Live Dealer services, products and best practices.
This position manages the quality assurance function, as the most senior within the function, to enhance the player experience we create for our customers' end users, evaluates successful quality assurance execution, and determines if the experience meets the customers' expectations. The role evaluates, reports, and recommends quality best practices for Casino/Live Dealer products, and overall player experience.
The Quality Assurance Lead exhibits the highest level of service, ensures the quality assurance functional members meet standards, and maintains a working relationship with all functional leaders.
What you'll do Develop and implement product standards and procedures designed to eliminate product development issues, improve product quality, and increase the overall end user experience. Accountable for the development, expectations setting, and continuous improvement of the quality assurance function. Partner with the business leadership and team members regarding daily product development lifecycle, planning and implementation processes, services, products, policies, and procedures to address opportunities to improve quality assurance. Implement and maintain quality assurance strategy covering all types of approaches, from automation to performance testing. Develop and manage reporting, metrics, and analysis to evaluate the quality of our products, training, and communication. Collaborate with the business leadership to develop and foster an environment of open communication and drive engagement. Perform research on industry and Casino/Live Dealer best practices and lead implementation efforts to assure continuous improvement of products' quality. Support the interactions and change management efforts involving initiatives, goals, and objectives. Identify training needs and team member training resources when needed. Interview, hire and train team members; make hiring decisions and design individual development plans with succession planning in mind for all key roles. Plan team capacity by assigning/reviewing and directing work. Evaluate individual team members' performance. Participate on POCs to evaluate new technologies/tools that can be adopted by our teams following industry agile quality principles. What you'll bring Minimum of 5 years experience in quality assurance with a track record of implementing effective quality strategies for online Casino and Live Dealer digital products. Minimum of 5 years' experience managing functions, teams, or departments required. Demonstrated experience with development, assessment or review of quality assurance policies, procedures, processes, and internal controls is required. Deep understanding of how to apply the agile quality assurance principles to an agile product development. Excellent collaboration and communication skills, with the ability to work effectively in cross-functional teams and manage stakeholders. Strong leadership skills with the ability to guide, motivate, and mentor a team of quality assurance direct reports. Strong analytical mindset with the ability to analyze complex issues and propose effective solutions. Strong experience in functional and non-functional requirements including performance, security and scalability. Strong experience/knowledge of testing technologies and automation frameworks. Proactive in staying current with industry trends and emerging technologies in the quality landscape. Ability to introduce innovative approaches to enhance the overall quality of Casino and Live Dealer products. Passion for continuous improvement, with a critical view of current processes and excellence. Ability to initiate, recognize, and manage change. What's in it for you Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech. Attractive salary and customizable benefits package. Flexible working hours and ways of working. Contemporary and accessible office environments with a range of workplace perks. Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country). Being part of a team with a forward-looking, international mindset and agile working practices. A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages). Wellbeing programmes, learning and personal growth opportunities. A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons. Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing. Our values We understand that great ideas come from great people, and great people thrive when they're trusted to challenge, change, improve, and perfect our products and processes. Our forte lies in the diversity of our skills – and that comes from the diversity of our people.
The Workshop is committed to being a diverse and inclusive workplace, where we all learn together, trust each other, and value collaboration. We welcome candidates of all genders, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, nationality, belief (or lack thereof), and programming language preference. As an equal opportunity employer, we offer a friendly, supportive working environment for all. It's a place where you can try new ideas, take risks, and enjoy the support to move Fearlessly Forward.
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