At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry.
As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry.
We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product.
We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.
We are headquartered in Zurich, and have more than 12,000 passionate employees working in more than 40 countries worldwide.
We are always looking for talented people to help us have a positive impact on our industry and beyond!
Join Barry Callebaut: We Are Hiring a QA Coordinator!
Are you passionate about quality assurance and eager to contribute to one of the world's leading chocolate manufacturers?
We are looking for a QA Coordinator to join our team and help us maintain the highest standards of quality and safety in our production processes.
This role is based at our state-of-the-art facility, where innovation and collaboration are at the heart of everything we do.
Job Summary: As a Quality Assurance Coordinator in the chocolate industry, you will play a critical role in ensuring that all products meet stringent quality and safety standards.
Collaborating with BCMI staff, Regional and Global BC teams, and external entities (principally customers and suppliers), you will act as a key liaison, coordinating QA information across stakeholders and maintaining a strong presence on the shop floor.
Additionally, given the need for laboratory technician support during weekends and bank holidays, the QA Coordinator will assist with lab-related tasks during the week to ensure operational continuity and uphold quality assurance processes.
Key Responsibilities: Customer Complaints Management: Handle customer complaints related to product quality by investigating issues, implementing corrective actions, and communicating outcomes.
Manage returns, analyze trends, and develop action plans.
Quality Control and Stock Management: Develop and enforce quality assurance protocols to ensure compliance with industry standards and regulations.
Manage blocked stock, including transfers from other sites, and evaluate stock disposition.
Quality Training: Lead initiatives such as QA talks, Teamboards, Gembas, Nemotos, and quality-focused activities to improve quality awareness and share Barry Callebaut standards and procedures.
Traceability and Audits: Ensure effective traceability systems and actively participate in internal and external audits.
SKU Management: Coordinate the transfer and introduction of new products.
Sensory and Application Tests: Organize and execute sensory evaluations and application tests.
Stakeholder Coordination: Oversee tasks such as CoA/CoC profile reviews, product meetings, QA rules for logistics, and flushing procedures.
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