.Quality and Training Manager - Destino Five Ibiza Are You Readyfor a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptiveby Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality andSetting the Gold Standard across the Industry.Join the FIVETribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have ExcellentCommunication, Leadership and Organisational Skills. As an Astute Creative andCritical Thinker, you can Conceptualise and Implement Innovative Solutions in aFast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye andYou Execute Tasks Proactively with Precision and Finesse. A 'Can-Do!' AttitudeCoupled with An Inherent Flair for Taking Ownership Makes You a HighlyMotivated Go-Getter.Your Outgoing and Approachable Nature enables you toSeamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring thatTheir and Your Journey at FIVE is nothing short of Sensational. Joining our QualityTeam as a Quality and Training Manager will Empower you to deliver ExceptionalExperiences across our award-winning Lifestyle Destinations. Jump on Board andUnlock your Potential in a Buzzing Environment that will take your Career toNew Heights!What We'reLooking ForA proven track record of Successfully implementing and Curating visionarytraining initiatives.Extensive experience in Call Centre and Quality Control, with additionalCustomer-Focused expertise considered a Valuable asset.Excellent communication and interpersonal skills, withFluency in English and Spanish, leveraging strong verbal and written skills.Must hold the Legal Right to work in Europe, includingany required visas or work permits, in Full Compliance with local regulations.A strong understanding of Best Practices in QualityAssurance.Computer literacy, demonstrating mastery in Word,Excel, and Outlook, with exceptional knowledge of Hotel Property ManagementSystems, specifically Opera.A Welcoming andEnthusiastic Energy that sets the tone for a Sensational Guest Experience.Strong business acumen and analytical skills, with theability to drive revenue and manage costs effectively.A Proactive Nature, coupled with a meticulous Eye forDetail, ensuring every aspect of the Operation is curated to perfection.Next-level Organisationaland Supervisory skills, effectively leading and inspiring the FIVE Tribe to NewHeights.'FIVE-Styled' Visionary thinking by findingcreative solutions, while taking Ownership for all duties and tasks assigned.A hands-on attitude fuelled by a 'Can-Do!' Spirit.Key ResponsibilitiesElevatesthe ' Vibe at FIVE ' by consistentlydelivering Professional, Friendly, and Engaging Service to FIVE Tribe Members andStakeholders.Overseesthe Daily Activities of FIVE Tribe Members in Quality Control and Training,ensuring Alignment withFIVE's Industry-Leading standards.Conductsregular Gap Analyses to pinpoint Training Opportunities, enhancing processesand enriching the Journey at FIVE