Quality And Risk Specialist

Job DescriptionAre you a dynamic Quality and Risk professional with a passion for quality, safety and risk management?
Do you thrive in fast-paced collaborative settings?
Are you interested in a role where your knowledge will have an impact on healthcare transformation in Ontario?
If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.
Reporting to the Manager, Quality & Risk, the Quality and Risk Specialist supports an integrated approach to quality, safety and risk management, organizational performance and continuous improvement to achieve the best possible performance outcomes.
The Quality and Risk Specialist is an organizational resource for risk management and patient safety issues.
The position identifies, monitors, trends and reports on areas of quality, risk, and patient safety and supports implementation of related procedures and programs.
The focus is on supporting the delivery of exceptional care – in alignment with our organization's values.
The work of the Quality & Risk Specialist is aligned with provincial directions in quality improvement, risk management and patient safety; and involves working with staff at all levels of the organization, as well as with external stakeholders.
What will you do? Support the implementation, maintenance and improvement of the organization's quality, safety and risk management program(s) and framework(s)Develop, implement and maintain documentation, tools and resources to support the provincial quality, safety and risk management program(s), as requiredPromote and provide formal and informal coaching, mentoring, teaching and advice across the organization on quality, safety and risk management in general or in relation to the organization's applicable program(s) and/or framework(s)Support and/or lead the design and planning of assigned improvement projects in collaboration with Quality & Risk team members and/or colleagues in other departments as neededSupport, co-ordinate and/or lead the collection, reporting and/or analysis of quality, safety and/or risk data, indicators and information in assigned areas, which include, but is not limited to the event reporting system and patient & caregiver experience surveysMonitor and validate categorization of reported patient safety incidents, staff safety incidents, complaints, and compliments, in the event reporting system; identify areas for improvement in incident reporting, maintain and update relevant tools and resources and provide feedback and education to staff as appropriate.Coordinate and facilitate incident reviews, root cause analysis and failure mode effects analysis, as required; including the development and implementation of recommendations arising from an incident/quality of care reviewAct as a resource/consultant for OHaH staff related to risk management and patient safety issues, promoting a culture of safety and risk awareness across the organizationSupport and provide guidance to staff on complex cases, consent and capacity issues, legislation, legal claims and other legal matters, and escalate as appropriateAssist with development and implementation of policies and procedures related to patient safety, and risk managementParticipate on working groups, committees and projects involving quality improvement and risk managementSupport the local Infection Prevention and Control (IPAC) practices, policies and proceduresEstablish and maintain effective working relationships with staff at all levels, service providers and other external stakeholders to facilitate and assist in quality and risk management activitiesPromote and support use of the Ethical Framework across the organizationCommunicate and work in collaboration with Quality & Risk team members and/or colleagues in other departments as needed within Ontario Health atHome and provincially; and with external stakeholders, such as service provider organizationsWhat must you have? Undergraduate degree; risk management and/or patient safety certificationFormal training in quality improvement methodologies and framework an asset1 - 3 years of experience in quality, risk management and patient safety and 3 - 5 years of related work experience within healthcare sectorKnowledge of relevant legislation including but not limited to Healthcare Consent Act, Substitute Decisions Act, Connecting Care Act, Excellent Care for All ActGood understanding of the health care system, local health care sector(s), Ontario Health atHome over all pressures and trendsUnderstanding of the Ontario Health atHome stakeholders with an understanding and commitment to quality service and best practiceKnowledge of risk management approaches and tools used; preferably in the healthcare industryKnowledge of tools, techniques, measures and systems for monitoring and improving service delivery and business process qualityHigh level of computer literacy, able to use software and programs in facilitation of educational sessions, presentations, and other settingsAbility to analyze information, problem-solve and make good decisionsDemonstrated experience and skill in building relationships and in managing a diverse group of stakeholdersDemonstrated decision making abilities and independent work habitsAbility to handle concurrent tasks, organize daily workload in the presence of frequent interruptions and respond to situations based on level of urgency or crisisStrong written, verbal communication skills and presentation skills, able to distill complex concepts and data into usable information for a variety of audiencesWork respectfully, positively and collaboratively within a team environment sharing experiences and lessons learnedStrong collaboration skills to participate on and lead projects and committees with colleagues across Ontario Health atHome or local community agenciesAbility to network and exchange informationWhat would give you the edge? Demonstrated commitment to Ontario Health atHome's mission and valuesFluency in French is an assetWhat do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
Attractive comprehensive compensation packages and benefitsValuable development opportunitiesMembership in a world class defined benefit pension planHybrid work model, subject to changePermanent Full-timeSalary range $67,765-$80,915Who are we? We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.
Why join us? If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Equity, Inclusion, Diversity and Anti-Racism Commitment Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism.
We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.
We welcome and encourage applications from all qualified applicants.
Accommodations for persons with disabilities required during the recruitment process are available upon request.
Please apply online by submitting a cover letter and resume by January 16th, 2025. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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