Educational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute.
Skills (Must Have): Program management & change managementProblem-solving tools/ analytical skillsExcellent communication / interpersonal, facilitation skillsHigh energy level, confident, assertive and team playerExperience (Minimum): Consulting ExperienceMinimum 2 years as Quality & Process Excellence practitioner & total 5 years of Experience.Experience of managing a team of quality practitioners.Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering.Exposure to ISO, CMMi or COPC will be an added advantage.Consulting experience in Shared Services Set up/BPO space is desirable.Job Description: Responsible for driving quality initiatives for Wipro / Client Accounts.Working with dispersed cross-functional teams on organizational process (re)-design or industry-specific business processes.Leverage business optimization & innovation tools & application for process re-engineering.Benchmarking processes, Mgmt dashboard setup & building the best practices repository.Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship.Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation.Roles & Responsibilities: Exposure in driving high impact transformation projects involving technology and process re-engineering.Experience in relevant process excellence tools and machine learning programming are an added advantage.Lead consulting assignments and deliver business value to the customers through quality initiatives.Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.Drive benchmarking and best practices deployment across accounts.Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.Drive projects to improve and maintain the profitability of the process.Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.Drive standardization practices and ensure strict compliance in internal and client-defined processes.Ensure all process metrics are met.Mandatory Skills: Ability to work in cross-functional teams and demonstrated ability to drive change in the process.Demonstrated history of working in the outsourcing/offshoring industry or in related fields.Experience in managing Quality/ Process Excellence initiatives for Large Engagements.Project management experience in driving six sigma and lean projects.Hands-on experience in driving large transformational programs involving process reengineering, analytics, automation etc.Excellent oral and written communication skills and should be able to manage internal stakeholders as well as clients.Well versed with MS Office Excel and PowerPoint.
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