In collaboration we are working with a leading multinational technology BPO business which is looking to recruit a German-speaking Quality Analyst for their team in Budapest.
Location: Budapest, Hungary Employment type: Full-time DUTIES AND RESPONSIBILITIES: Conduct Transaction Quality Audits Provide Feedbacks and suggestions for improvement (German and English language) Publish Dashboards at defined intervals Drive Quality and process improvement initiatives Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause) Analysis for process deviations, GAP Analysis Controls Provide data inputs to internal stakeholders Stay flexible and available for ad-hoc business requirements Ensure Confidentiality, Availability and Integrity of Data Establish controls on transaction processing aiming for a Zero Defect Output Report and Publish Transaction Quality Metrics Provide coaching and feedback on QA findings Adhere and record maintenance to QMS Requirements Carry out Quality Initiatives REQUIREMENTS: Strong verbal communication skills in German language (C1) B2 English skills At least 1 year of experience in a contact center Experience with QA A college or vocational school graduate or comparable work experience Excellent problem solving capabilities and lateral thinking skills Knowledge of usage of MS tools-Intermediate level Good Knowledge of QA Audit and Evaluation function Coaching and objection handling skills Good understanding of QA calibration Strong analytical skills Ability to handle pressure and a natural go getter Understanding of Tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage OFFER: Opportunities for growth in an international and multicultural workplace Morning and afternoon shifts from Monday to Friday on weekly rotation with colleagues Remote work model 40 hours per week job with morning and afternoon shifts from Monday to Sunday on weekly rotation with colleagues (no night shifts) Comprehensive training Competitive compensation in line with the market Cafeteria subscription valued 22000 HUF Private medical insurance for the employee and dependents Dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential