Job Description The mission of the Project Director is to successfully manage and deliver international Market Research projects, providing excellent client service and achieving project financial goals. This role demonstrates a superior level of knowledge and expertise in project management and fieldwork, with a strong focus on healthcare and the ability to handle projects of high complexity. The Project Director also supports the training and guidance of junior team members and contributes to improvement plans on internal processes and client service policies across the project lifecycle.
Essential Duties and Responsibilities:Including, but not limited to the following:
Manage international market research projects through the entire project lifecycle, ensuring client satisfaction and project financial goals are at the core of decision-making.Keep ownership of all aspects of the project, including:Project specifications review, project setup, resource planning, fieldwork, and timelines planning.Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.Programming, translations, overlays, and testing, ensuring quality standards and timelines are met.Project launch execution and analysis, providing detailed feedback to clients with a solution-oriented approach.Fieldwork management, delivering timely and high-quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery.Controlling project budget and achieving project financial goals.Ensure market research participants have a positive project experience by following sampling practices and ensuring incentive approvals and project queries are handled in a timely manner.Provide clients with the agreed deliverables within expected timelines and quality.Meet billing deadlines and goals, ensuring high adherence to internal processes.Support in the training and management of Junior Project Managers, as well as the delegation of work.Collaborate with senior management to lead, motivate, and develop junior staff.Ensure, through efficient management and administration, that all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.Comply with M3's operating and sampling procedures, ensuring all practices and systems follow the ISO Accreditation.Guide and lead junior staff assigned to support and work on projects managed by the Project Director.Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
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