Job Description
The mission of the Project Director is to successfully manage and deliver international Market Research projects, providing excellent client service and achieving project financial goals, demonstrating superior level of knowledge and expertise in project management and fieldwork, with strong focus on healthcare and ability to handle projects of high complexity. The role requires supporting the training and guidance of the more junior team members. The Project Director is also responsible for contributing and supporting improvement plans on internal processes and client service policies across the project lifecycle.
Essential Duties and Responsibilities:
Including, but not limited to the following:
Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including:
Project specifications review, project set up, resource planning, fieldwork and timelines planning.
Coordination of project kick-off meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
Programming, translations, overlays and testing, ensuring quality standards and timelines are met.
Project launch execution and analysis, with detailed feedback to clients with a solution approach.
Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals.
Ensure market research participants have a positive project experience by following sampling practices, and ensuring incentive approvals and project queries are handled in timely manner.
Provide to client the agreed deliverables within expected timelines and quality.
Meet billing deadlines and goals, ensuring high adherence to internal processes.
Support in the training and management of Junior Project Managers, as well as the delegation of work.
Collaborate with senior management to lead, motivate and develop junior staff.
The Project Director will ensure, through efficient management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
Comply with M3's operating and sampling procedures, ensuring all practices and systems follow the ISO Accreditation.
Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Project Director.
Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies.
Support the execution of client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey.
Qualifications
Education and Training Required: Bachelor's Degree or equivalent work experience.
Minimum Experience: Must have 3-5 years' experience in market research project management, preferably in healthcare.
Knowledge, Skill, Ability:
Be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
Able to work well meet deadlines and under pressure.
Have exceptional written and verbal communication skills.
Have strong Microsoft Office skills including Excel, Outlook, and Word.
Have well-developed analytical and problem-solving skills.
Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
Have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.
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