Sales - Eindhoven, North Brabant, Netherlands - Full Time Our client is the global leader in mobile, cloud-based access control for commercial real estate, multifamily residential, and large distributed enterprises.
Their comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment.
Trusted by more than 25 million users occupying over 300M square feet of secured space in 42 countries, our client has the longest track record of cybersecurity audits and privacy protections in the industry.
About the Role As the Customer Success Manager, you will provide support, price quotes, and educational materials to our clients' resellers and prospective buyers.
In this role, you will also be expected to: Assist new dealers with the onboarding process through phone and web-based support.
Regular proactive outbound dealer communications to support dealer success and a high level of customer satisfaction.
Train dealers on new tools and programs.
Ongoing follow-up with dealers to ensure successful ramp-up.
Provide Tiers 1, 2, and 3 sales support, including light technical sales support for resellers and prospects generated via the sales team and marketing initiatives.
Perform online demonstrations of our client's solutions for resellers and end-user prospects.
Support resellers with system configuration and quotes to assist them in closing sales.
Manage leads generated by marketing initiatives and help progress them through the sales funnel.
About You In-depth understanding of sales principles and customer service practices (i.E., customer experience enthusiast).
Relevant work experience and an interest in technology and security; understanding of cybersecurity and/or access control systems is a plus.
Able to adapt to new technology quickly.
Team player mentality.
Driven self-starter with a positive attitude.
Fluency in Dutch and English; fluency in German is anadvantage.
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