Description: Wallbox is a global company, dedicated to changing the way the world uses energy.
We do this by creating smart electric vehicle charging systems that combine innovative technology with outstanding design and manage the communication between vehicle, grid, building, and charger.
Founded in 2015, with headquarters in Barcelona and selling already in over 80+ countries, our mission is to facilitate the adoption of electric vehicles today to make more sustainable use of energy tomorrow.
Our talent has no borders - we welcome over 1000 Wallboxers from over 45 nationalities in Europe, Asia, and the Americas!
We're now the first Spanish unicorn listed on the NYSE (WBX) and have been recently named amongst LinkedIn's top 3 Spanish startups.
In day-to-day life, you will see our core values shining through our Wallboxers.
The passion and dedication towards our mission will hit you the moment you walk through our doors - and there's no feeling like it.
Our journey is not plain sailing - it requires proactive, flexible, and top-performing individuals who are committed to the world of sustainable mobility.
But one thing is for sure - it's going to be a fun ride!
The question is: are you ready to change the world with us?
Role: We are looking for a methodical Customer and Market Insights Manager to understand customer needs and preferences regarding product designs, features, willingness to pay, purchase decision factors, etc.
The successful Customer and Market Insights Manager will be able to design adequate experiments to gather qualitative and quantitative data, analyze it autonomously, identify key insights and trends, and make actionable recommendations to the teams they support.
This position is a role within the Customer Experience (CX) team, working closely with Marketing and Product.
Responsibilities:
Collect data on consumers, competitors, and market place and consolidate information into actionable items, reports, and presentations.Maximize internal resources and customer interviews to map and validate Wallbox' customer journeys, promoting your findings as the basis for all projects moving forward to transform Wallbox into a truly customer-centric organization.Develop Wallbox' market understanding, building 360º knowledge about attitudes, usages, and perceptions towards the EV environment and brands e.g.
Wallbox buyer and user personas.Lead (from design to launch) transversal marketing projects across Wallbox.Compile and analyze quantitative and qualitative data using modern and traditional research methods.Support the Product team to validate new ideas, concepts, and products at all innovation stages, also support Sales in routes-to-market validation e.g.
with new offerings in public charging.Design the research methodology for Wallbox projects and voice-of-the-customer programs and work with members of the team to execute surveys & analyze results.Provide competitive analysis on various companies' market offerings, identify market trends, pricing/business models, sales, and methods of operation.Remain fully informed on market trends, other parties' research and implement best practices. Requirements:
7+ years of professional experience of which 4+ in market research.Proven market research analysis experience.Proven project management skills.Ability to work on multiple projects at once.Ability to interpret large amounts of data and to multi-task.Strong communication and presentation skills.Excellent knowledge of statistical packages (SPSS, SAS or similar), databases, and MS Office.Search engines, web analytics, and business research tools acumen.Familiarity with CRM programs.Adequate knowledge of data collection methods (polls, focus groups, surveys, etc.
).Working knowledge of data warehousing, modeling, and mining.Strong analytical and critical thinking.BS degree in Statistics, Economics, Marketing, or related field, master's degree a plus.Experience in CDP a plus.Advocate for CX and the importance of the voice of the customer for corporate strategy is a must. Benefits:
Half-day Fridays!Company car.Premium Private medical Insurance (Family).Use one of our EVs for a weekend and/or a week (car sharing) and test our products in your home (beta testing) to become a valuable source of feedback.Free online language classes (Spanish & English) twice a week.Flexible compensation valid for restaurants & food delivery apps, transportation, childcare, and learning & development.Hundreds of discounts in different brands & services with our Wallbox Circle benefits platform.Car discounts & special advantages if you choose an EV!Smartpoint for all your online orders & services at our offices.Free coffee & soft drinks to fuel those tough Monday mornings.Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen. Location: Barcelona
Please submit your application.
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