The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
Position: Customer Support Representative (Norwegian)Location: Qormi, Malta (office) OR remote from anywhere in Malta
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:Respond to customer inquiries via email on all topics related to the online marketplace, maintaining a positive, empathetic, and professional attitude towards customers.Follow communication procedures and policies.Evaluate and make decisions in accordance with defined policies and guidelines.REQUIREMENTS:Native / fluent in Norwegian both verbal and written.Good command in English.Flexible and able to make quick decisions in a dynamic environment.Conscientious and reliable – commitment is one of our core values.Eagle-eyed with great attention to detail.Empathy about people – you will be working with securing the online safety of our customers and their users.Ideally interested in marketplaces, shared economy, and new technology.Previous experience in content moderation, customer care, and/or online business is a plus.BENEFITS:An opportunity to make a positive impact on the digital world by making the internet a safer place.A stimulating and rewarding job in a fast-moving, innovative, and international tech company.Career opportunities within a management or expert field.Additional vacation days.Free fruit, tea, and coffee if you prefer working in the office.Ability to work from home when working late shifts and weekends.Night shifts are until Midnight.Free day transport to the office from certain areas within Malta.Team performance bonus and working from home allowance.Corporate discounts for gym memberships, shops, and taxis.Private Health Insurance, eye care tests, health and well-being professional support.Refer a friend bonus scheme.Comprehensive training and constant feedback.Fun events, great colleagues, and a fresh, playful workplace with a variety of cultures.Relocation packages for international applicants.
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