.Our mission? Creating the finance solution that energizes SMEs and freelancers, so they can achieve more. We simplify everything from everyday banking to bookkeeping and spend management. At Qonto, we're passionate about creating the best product - with both impact and a great user experience. So if you're looking for an ambitious team that's revolutionizing a rather old-fashioned industry, get in touch.You can find out more about the Qonto Way here. Alexandre and Steve launched Qonto in July 2017. Since then,Becoming market leader for online SME banking in Europe with 300,000 SME clientsGetting recognized as one of the Top 10 startups to work for (LinkedIn | Glassdoor)Opening offices in Paris, Berlin, Milan, Barcelona, and BelgradeRecently joining forces with Penta, a market leader, based in Berlin and Belgrade to strengthen our growth900+ happy Qontoers building a finance solution businesses love to use.Our values: Ambition | We tackle big challenges. No matter what Teamwork | We create momentum by working together, at the same speed Mastery | We pursue excellence through continuous learning. We face challenges with humility. Every day Integrity | We're open. We're honest. And we earn the trust of our clients and each other.The mission of the Customer care team at Qonto is to guide and to help our clients succeed. We are very proud of our 4.6/5 customer satisfaction and we always want to improve it! That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.You will join a team of 5 people, led by Cristina. You will be fully dedicated to creating and improving processes to reach better customer satisfaction.As a Customer Care Officer at Qonto, you will:Be the voice of our customers: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the "WOW" effect that our customers love.Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros) and give feedback to Ops and Product teams, etc.).Take ownership: You will identify anomalies, optimize and set up new ways of problem-solving and keep your colleagues, internally and externally, up to date on all of this.What you can expect:A clear path to move forward in your careerAn interesting international and multicultural environmentA team that supports each other to be the best they can beLearn new ways of working and continuous improvement techniquesAbout your future managerTheir path: Cristina has strong customer relationship experience. She joined Qonto 3 years ago as a Customer Success Officer and is now Lead Customer Success for the Spanish and German markets, in full scope. This means, working in all areas such as account management, payment services, etc.What they can bring to you: She will closely follow up with you and share her knowledge to help you develop your skills to be successful in your job